In this trying time, it is sometimes difficult to find a reliable partner to support your business. I can contest that the PlusOneX Service Desk is really a Service Desk one can rely on to provide support during working and afterhours. We have integrated our Service Now platform with the PlusOneX Service Desk and in terms of responses the turnaround times are excellent as per our agreed SLA, with feedback provided until call resolution. The PlusOneX Service Desk also caters for other types of SLA’s and unforeseen events outside our contract or SLA and always willing to assist the client. They are always professional and a joy to work with.
Due to the current Global pandemic and Lockdown being part of our normal way of working, Nashua/Plusonex has been instrumental by playing a technical advisory role as well as executing /enabling the bank to effectively collaborate and communicate internally as well as externally to our clients, partners, and stakeholders. Last year our Chief Executive was able to effectively host his Virtual Roadshow which includes South Africa and our NAR(Nedbank Africa Regions) entities from our Head Office in Sandton. Nashua played a significant role as part of the Production team in making this happen. Nedbank’s annual ‘Broadcasting Results’ was also hosted from our Head Office by our Group Executive team; Nashua was the key Vendor to successfully land this Project. Just this week, on the 27th of Jan, our Chief Executive delivered his annual address and strategy to the entire Nedbank Workforce and all its entities, which include SA, NAR and UK offices. This production was held off-site at a Production studio in Randburg, again Nashua delivered this Production successfully.
Thanks for your continued commitment and successful delivery.
+OneX maintains our IT infrastructure and we highly recommend their services
+OneX is diligent in making sure the IT infrastructure always run efficiently.
+OneX continues to provide an excellent and reliable quality service to RMS and it gives me great pleasure to recommend their services